Despatch Clerk

Main Purpose

In this customer focused role the successful applicant will liaise with customers, despatch, sales and operations personnel to ensure efficient despatch of goods to customers.

KEY DUTIES

• Deal with customers in a helpful and courteous manner whilst maintaining high levels of professionalism at all times;
• Carry out all despatch duties in an efficient and effective manner. Ensure correct business procedures are strictly adhered to;
• Schedule deliveries to maximise efficiency of loads with particular focus on GB Customer Orders;
• Monitor allocation of loads to ensure optimum distribution amongst subcontractors;
• Coordinating GB customer deliveries with the relevant customer and Internal Sales Advisor;
• Coordinating Sample requests and ensuring they are despatched in a timely fashion;
• Keep the despatch office tidy and secure;
• Record and pass on customer sales enquiries to the appropriate department;
• Record customers complaints and pass on to relevant manager to deal with effectively;
• Be proactive in seeking service improvement opportunities;
• Interact with other members of staff and management in a pleasant and professional manner;
• Provide cover as despatch clerk at other AG sites as and when required;
• Carry out any other duties as required by management and within skills capabilities.

The above list is not exhaustive but provides a broad range of key duties and responsibilities of post.