Despatch Clerk

Closing Date: 11-02-2022

Closing Date: 11-02-2022

Reports To: Despatch Manager

Location: Fivemiletown

Hours of work: Normal opening hours which must be covered are as follows:
7:00am – 4:00pm Monday – Friday

Main Purpose

In this customer focused role the successful applicant will liaise with customers, despatch, sales and operations personnel to ensure efficient despatch of goods to customers.



  • Deal with customers in a helpful and courteous manner whilst maintaining high levels of professionalism at all times;
  • Carry out all despatch duties in an efficient and effective manner. Ensure correct business procedures are strictly adhered to;
  • Schedule deliveries to maximise efficiency of loads with particular focus on GB Customer Orders;
  • Monitor allocation of loads to ensure optimum distribution amongst subcontractors;
  • Coordinating GB customer deliveries with the relevant customer and Internal Sales Advisor;
  • Coordinating Sample requests and ensuring they are despatched in a timely fashion;
  • Keep the despatch office tidy and secure;
  • Record and pass on customer sales enquiries to the appropriate department;
  • Record customers complaints and pass on to relevant manager to deal with effectively;
  • Be proactive in seeking service improvement opportunities;
  • Interact with other members of staff and management in a pleasant and professional manner;
  • Provide cover as despatch clerk at other AG sites as and when required;
  • Carry out any other duties as required by management and within skills capabilities.


The above list is not exhaustive but provides a broad range of key duties and responsibilities of post.

Employee Specification: Despatch Clerk


Physical Attributes:

E.g. Appearance


  • Smart casual
  • Medically fit and healthy for the requirements of the role


E.g. Qualifications          



  • At least 5 GCSE’s or equivalent grades A-C, including maths and English;
  • Previous administration experience in an office environment;
  • Proficient in MS Office with a good working knowledge of MS Excel and Word
  • Valid driving licence
  • GB Logistics Planning experience
  • Good geographical knowledge of GB
  • Experience in use of fleet management system
  • ERP/CRM system experience


E.g. Communication skills

       Negotiation skills

       Influencing skills

  • Excellent communication skills
  • Good organisational and planning skills
  • Team worker
  • Presentation skills


E.g. Attitude,



  • Friendly and approachable
  • Positive attitude
  • Willingness to learn
  • Reliable / trustworthy
  • Good work ethic


E.g. Flexibility in hours


       Time keeping

  • Can travel to and from work areas as and when required
  • Flexibility to work outside normal working hours as and when required

Apply Now

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