Despatch Clerk

Closing Date: 21-01-2022

Closing Date: 21-01-2022

Reports To: Despatch Manager

Location: Fivemiletown

Hours of work: Normal opening hours which must be covered are as follows:
7:00am – 4:00pm Monday – Friday

Main Purpose

In this customer focused role the successful applicant will liaise with customers, despatch, sales and operations personnel to ensure efficient despatch of goods to customers.

• Deal with customers in a helpful and courteous manner whilst maintaining high levels of professionalism at all times;
• Carry out all despatch duties in an efficient and effective manner. Ensure correct business procedures are strictly adhered to;
• Schedule deliveries to maximise efficiency of loads with particular focus on GB Customer Orders;
• Monitor allocation of loads to ensure optimum distribution amongst subcontractors;
• Coordinating GB customer deliveries with the relevant customer and Internal Sales Advisor;
• Coordinating Sample requests and ensuring they are despatched in a timely fashion;
• Keep the despatch office tidy and secure;
• Record and pass on customer sales enquiries to the appropriate department;
• Record customers complaints and pass on to relevant manager to deal with effectively;
• Be proactive in seeking service improvement opportunities;
• Interact with other members of staff and management in a pleasant and professional manner;
• Provide cover as despatch clerk at other AG sites as and when required;
• Carry out any other duties as required by management and within skills capabilities.

The above list is not exhaustive but provides a broad range of key duties and responsibilities of post.

For further information and an application form, please visit our website www.ag.uk.com/careers. If you have any queries, please email: hr@ag.uk.com or telephone the HR Department (028) 89521275.

Criteria may be enhanced to facilitate shortlisting.

Closing date for receipt of completed application forms is 4pm on Friday 21st January 2022.

Employee Specification: Despatch Clerk


Physical Attributes:

E.g. Appearance


  • Smart casual
  • Medically fit and healthy for the requirements of the role


E.g. Qualifications          



  • At least 5 GCSE’s or equivalent grades A-C, including maths and English;
  • Previous administration experience in an office environment;
  • Proficient in MS Office with a good working knowledge of MS Excel and Word
  • Valid driving licence
  • GB Logistics Planning experience
  • Good geographical knowledge of GB
  • Experience in use of fleet management system
  • ERP/CRM system experience


E.g. Communication skills

       Negotiation skills

       Influencing skills

  • Excellent communication skills
  • Good organisational and planning skills
  • Team worker
  • Presentation skills


E.g. Attitude,



  • Friendly and approachable
  • Positive attitude
  • Willingness to learn
  • Reliable / trustworthy
  • Good work ethic


E.g. Flexibility in hours


       Time keeping

  • Can travel to and from work areas as and when required
  • Flexibility to work outside normal working hours as and when required

Apply Now

Job Application Form

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