Samples Supervisor

Main Purpose

The successful applicant will supervise the company’s customer samples function, liaise with customers, despatch, sales and operations personnel to ensure efficient creation and despatch of product samples.

KEY DUTIES

1. Deal with customers in a helpful and courteous manner whilst maintaining high levels of professionalism at all times;
2. Coordinate all sample requests received into the business ensuring the ordering, sample processing and despatch activities are carried out efficiently and effectively
3. Carry out any despatch duties in an efficient and effective manner. Ensure correct business procedures are strictly adhered to.
4. Schedule courier deliveries for direct to customer samples
5. Liaise closely with dispatch to ship samples with existing customer loads and other hauliers.
6. Supervise the Samples Operative and schedule their daily tasks
7. Keep the samples office tidy and secure
8. Maintain and monitor adequate sample stock levels using stock control system
9. Be proactive in seeking service improvement opportunities
10. Create and package sample requests when required
11. Transport pallets of product, loading samples on lorries when required and keep the samples store organised
12. Cut samples to correct sizes when required
13. Interact with other members of staff and management in a pleasant and professional manner;
14. Carry out any other duties as required by management and within skills capabilities.
15. Adhering to all Company Health and Safety polices at all times, wearing the correct company PPE while working in the plant and yard, taking responsibility for your own safety and that of work colleagues

The above list is not exhaustive but provides a broad range of key duties and responsibilities of post.