All products should be carefully inspected for defects or damage upon delivery and prior to being installed. Delivery documentation is required to be signed and should include a record of such defects, which will need to be notified to an AG Sales representative within five working days of delivery.
AG are BS EN ISO 9001:2014 registered and use an integrated quality management system.
All products are manufactured from natural materials. Although we strive to provide consistency of colour, slight colour variations are inevitable with all concrete product manufacturing processes.
When purchasing products, AG recommend that packs are selected from the same date of production (DOP). Products should then be mixed on site from a minimum of three packs to help reduce the effect of banding.
Products which have been installed for a period will weather naturally, so the colour of any new products, when compared, will inevitably vary.
Efflorescence is a white crystalline deposit that can occur naturally on the surface of all concrete materials. AG use market leading technologies to significantly reduce the frequency and occurrence of efflorescence but these cannot totally prevent the phenomenon in all instances.
Where it does occur, efflorescence may mask the colour of the product for a period of time but this tends to gradually weather off naturally with rainfall given time. AG will not replace products affected by efflorescence.
AG recommend that customers ensure that packs of products which have had their packaging removed should be recovered to prevent secondary efflorescence.
AG recommend that customers can expect that up to 5% of delivered product may be damaged due to loading, unloading, transport and site handling. Any product damaged should be set aside and reused for cutting or detailing and AG will not be held liable for such waste.
Where the customer experiences waste of greater than 5% of the total quantity ordered, an AG Sales Representative should be informed without delay.
AG recommend that customers ensure that their contractor accurately measures the area on site before ordering products. Dimensions taken from a product plan can vary significantly from the final layout. When ordering, customers should allow for an additional 5% to cater for detailing, cutting and acceptable waste. This quantity may need to be greater in the case or curved or circular designs.
Butt Jointing – AG do not recommend “Butt jointing” as this removes the ability to adjust alignment and can also cause shear failure on the edges of adjacent units.
Close Jointing – a joint width of between 2-5mm in accordance with the installation code is recommended for a flexible bedding design.
Open Jointing – a joint width of 6mm + is deemed an open joint and applies to a minimum width requirement for use with a structural joint compound within a bound bedding and jointing system.
Canterra / Granaza jointing guidance
Butt Jointing – AG do not recommend “Butt jointing” Canterra or Granaza flagstones.
Close Jointing – AG recommend close jointing. Joints of between 2mm and 5mm should be created when laying with fine, dry jointing-sand used to fill the joints.
Open Jointing – AG’s preference is that installers use open joints when laying Canterra or Granaza, whereby >5mm joints are created and filled with a solid jointing compound.
AG provide two types of jointing sands for a flexible bedding and jointing design.
Standard jointing sand – suitable for all products.
Granite jointing sand – designed specifically for products containing silver and dark granite aggregates (e.g. Plaza and TerraPave). Use of this sand lessens the risk of staining the paving products when brushing in the sand.
Minor surface scuff and scratch marks can occur during installation when using plate vibration compaction. AG’s experience is that these marks weather off.
AG strongly recommend using a rubber vibration plate when compacting embossed or riven surfaces to further reduce the risk of scuff or scratch marks.
AG recommend that all products should be installed in accordance with the latest and relevant British or European Standard.
Minimum order quantities are required for certain colours and sizes. Before placing an order, please speak to one of our sales team members – they will be happy to advise on this and any other product questions you may have.
AG operate a no returns policy. This does not affect your statutory rights.
Questions + Complaints
If you have any queries or complaints, please contact our Sales office on +44 (0) 121 747 0202 in UK and on +44 (0)28 8778 8112 in Ireland.
We recommend that you contact our sales staff for further information at the design stage of your project for the most up-to-date information. AG reserves the right to discontinue products if necessary. The colours shown on this website are as accurate as your screens calibration will allow. Whilst every effort is made to match colours and represent textures, we recommend that colours and textures are chosen from actual samples of the products.